Refund Policy
Refund Policy
At Axela, we offer a 5-day return policy. This means you have 5 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition as received
- Unworn and unused
- With all original tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at info@axela.ie.
If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong product, contact us immediately at info@axela.ie so we can resolve the issue promptly.
Non-Returnable Items
We do not accept returns on:
- Sale items
- Gift cards
Exchanges
The quickest way to exchange an item is to return the original product. Once your return is accepted, you can place a new order for the desired item.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@axela.ie.