Shipping Policy
Shipping Policy
At Axela Interiors, we aim to provide a reliable and convenient delivery service across Ireland. We carefully prepare and package every order to help ensure that your wall panels arrive safely and in good condition.
Order Processing
Orders are normally prepared for dispatch within 1–2 business days after payment has been confirmed.
Once your order has been dispatched, we will provide delivery and tracking information where available.
Delivery Coverage
We currently deliver across the 32 counties of the island of Ireland, including:
- The 26 counties of the Republic of Ireland
- The 6 counties of Northern Ireland
Estimated delivery time is normally 2–4 working days after dispatch, depending on your location and the courier service.
Delivery times are estimates and may occasionally be affected by traffic, weather, public holidays or other circumstances outside our control.
Delivery Service
Our standard delivery service is kerbside delivery.
The delivery driver will deliver the order to a suitable accessible point at the delivery address. Drivers are not normally required to carry large or heavy wall panels into a property, upstairs or through the property.
For larger orders, please ensure that someone is available to receive the delivery.
Where tracking is available, you will receive tracking information from us or the delivery provider.
Access & Special Delivery Requirements
Please make sure that the delivery address is accessible to the delivery vehicle.
If your property has restricted access, narrow roads, difficult access, rural access or other circumstances that may affect delivery, please contact us in advance at:
We will do our best to arrange a suitable delivery solution.
If delivery cannot be completed because the delivery location is inaccessible or unsafe, a further delivery charge may apply where appropriate.
Delayed, Lost or Damaged Deliveries
Please inspect your order as soon as possible after delivery.
If your order arrives damaged, is incomplete, incorrect or does not arrive within the expected timeframe, please contact us at info@axela.ie as soon as possible.
If Axela has arranged the courier or delivery service, Axela remains responsible for the goods until they are physically delivered to you or to a person you have nominated to receive them. CCPC
We will work with the delivery provider to resolve any delivery problems as quickly as possible.
Delivery Times
The estimated delivery timeframe shown at checkout or provided with your order is an estimate unless a specific delivery date has been agreed.
If no delivery timeframe has been agreed, Irish consumer law generally requires goods to be delivered without undue delay and no later than 30 days after the contract is made, subject to applicable exceptions. CCPC
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will do our best to accommodate your request. However, changes may not be possible once an order has been prepared for dispatch or dispatched.
Your statutory consumer cancellation and refund rights are not affected by this policy. For most online purchases, consumers have a 14-day cooling-off period from receiving the goods, subject to statutory exceptions such as certain personalised or made-to-order goods. CCPC
Contact Us
If you have any questions about delivery, please contact:
Axela Interiors
Email: info@axela.ie